Response
Swift Response When It Matters Most
We take pride in offering immediate casualty response on a 24/7 basis, and very often this ability to respond promptly to claim instructions can make the difference between a major and a minor loss.
Our Service Standards for our insurer clients are as follows:
Acknowledge receipt of instructions
Within 2 hours (24/7)
Contact insured
Within 2 hours (24/7)
Progress reports (email)
Within 2 Days
Preliminary advice (email)
Every 7 days (unless otherwise agreed)
Reply to telephone calls
Within 12 hours (24/7)
We take your instructions very seriously. Our widespread knowledge of ports and repairers is a great help in offering timely advice to claimants, and we can always be trusted to provide you and your clients with a prompt and professional service 24/7.
Please notify all new claim instructions to 07 4947 3350 (24/7) or Email Us